Delivery & Returns Policy
Delivery Terms
1. Delivery Options & Times
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Orders up to £39.99: £1.99 postage. Royal Mail standard delivery in 2-3 days.
- Orders of £40 or more: Free postage. Royal Mail standard delivery in 2-3 days.
2. Delivery Areas
- We deliver to UK mainland. For international shipping, please contact us directly.
- Deliveries are made Monday to Saturday, excluding public holidays.
3. Order Processing
- Orders are processed and usually despatched within 1 business day.
Returns & Exchanges
1. Returns Eligibility
- You can return unworn shoes in their original packaging within 30 days of delivery.
- Items must be in a resaleable condition. Worn, damaged, or altered shoes will not be accepted.
2. How to Return
- We will provide you with return instructions and a returns label.
3. Return Shipping
- We do not cover the cost of return postage.
4. Refunds
- Refunds are issued to your original payment method within 5–7 business days of receiving the returned item.
- Shipping charges are non-refundable unless the item was faulty or incorrect.
5. Exchanges
- If you need a different size or style, please return your item for a refund and place a new order.
Faulty or Incorrect Items
- If you receive a damaged, faulty, or wrong item, please notify us within 7 days of delivery. We’ll arrange a free return and replacement or refund as quickly as possible.
Need Help?
For any questions about delivery or returns, contact us at:
woodleysshoes@live.com
01202 763322