Delivery

Delivery & Returns Policy

Delivery Terms

1. Delivery Options & Times

  • Orders up to £39.98: £1.99 postage. Royal Mail Tracked 48 delivery in 2-3 days.
  • Orders of £39.99 or more: Free postage. Royal Mail Tracked 48 delivery in 2-3 days.
  • Express delivery: £2.99 postage. Royal Mail Tracked 24 delivery in 1-2 days.

Please note: delivery timeframes are estimates provided by Royal Mail and are not guaranteed. Occasional delays can occur due to carrier capacity, weather, or other factors outside our control. We recommend allowing extra time for time-sensitive deliveries.

2. Delivery Areas

  • We deliver to UK mainland and Northern Ireland. For international shipping, please contact us directly.
  • Deliveries are made Monday to Saturday, excluding public holidays.

3. Order Processing

  • Orders are processed and usually despatched within 1 business day.

Returns & Exchanges

1. Returns Eligibility

  • You can return unworn shoes in their original packaging within 30 days of delivery.
  • Please post them back to the following address: Woodley's shoes, 69 Poole Road, Westbourne, Bournemouth, Dorset, BH4 9BA
  • Items must be in a resaleable condition. Worn, damaged, or altered shoes will not be accepted.

2. Return Shipping

  • We do not cover the cost of return postage.

3. Refunds

  • Refunds are issued to your original payment method within 5–7 business days of receiving the returned item.
  • Shipping charges are non-refundable unless the item was faulty or incorrect.

4. Exchanges

  • If you would like an exchange for a product of equal value, please complete the returns slip enclosed with your order, ticking the exchange option and noting the item you require.
  • Once we have received your return, we will despatch your replacement free of charge.
  • Please note that if the replacement item is a different price to the original, we will process a refund for the returned item and you will need to place a new order for the replacement.

Faulty or Incorrect Items

  • If you receive a damaged, faulty, or wrong item, please notify us within 7 days of delivery. We'll arrange a free return and replacement or refund as quickly as possible.

Need Help?
For any questions about delivery or returns, contact us at:
woodleysshoes@live.com
01202 763322